Q. Can I preview my recipient's Singing Birthday
Card™ with their name in it?
A. Each Singing Birthday Card is made to order,
and because our artists record each song and print each card
only after the order has been received, it is impossible for
us to provide the sender with a fully personalized preview of
the song or the card. But rest assured, because each Singing
Birthday Card song is personalized and recorded with the greatest
care, in high quality stereo. Your recipient's name will be sung
clearly, and each card will be printed with your exact message
inside.
Q. Can I order a Singing Birthday Card now, and have
it delivered at a later date?
A. Sure you can, just ask. There is no option
for delivery date on any of our Singing Birthday Card order forms, so
just reply immediately when you get your confirmation email (after placing
your order), and tell us when you would like it delivered. We will put
it on our calendar to deliver on or before the date you specify. Mailed
Singing Birthday Cards can not be delivered sooner than 2-3 days from
the time you order, and Singing Birthday E-Cards take up to 24 hours
to deliver (often much less). Made at Home cards are also delivered in
24 hours, but those are sent to you, so you have the option of delivering
them when you are ready. You may also consider having mailed Cards send
to you, for delivery at a later time in person.
Q. Some of the preview songs on your website sound a
little low in quality. Will my recipient's Singing Birthday Card song
sound like that?
A. No. Your recipient's Mailed Singing Birthday
Card song will be in CD quality stereo. Both our Singing Birthday E-Cards
and our Made at Home cards include a high-quality mp3 download that is
virtually indistinguishable from CD quality audio.
Q. What are the system requirements for viewing Singing
Birthday E-Cards? What about Made at Home cards?
A. Most internet browsers and operating systems
will handle our Singing Birthday E-Cards with no problem, as long as
Flash Player 9 or later is installed. If you're not sure what version
of Flash your browser has installed,
download the
lastest version. To download and create our Made at Home cards, you
will need: an internet connection, software and hardware capable of
viewing and printing .pdf files, software and hardware capable of playing
and/or burning CD's, a cutting tool (X-acto® or similar), a straight
edged cutting guide, and a safe cutting surface. Watch this
video to
see how your Made at Home card is made.
Q. Will the Singing Birthday Card CD that my recipient
receives in the mail play in all CD players?
A. Because
every Singing Birthday Card CD is different, and made to order, we
have to use CD burning technology to create them. This differs from
the process used to create mass produced CD's, and therefore burned
CD's are sometimes read differently by some CD players, causing the
player to not recognize and not play the CD. Most CD players will play
our Singing Birthday Card CD's with no problem, so will most computers
with CD-ROM drives. If your recipient has trouble listening to their
Singing Birthday Card CD in one CD player, they will likely have success
playing it in a different CD player.
Q. I don't know my recipient's mailing address. Can
I have their Mailed Singing Birthday Card sent to me, so
that I can deliver it personally?
A. You certainly can. On the order form page,
you have the option of adding your name to the "c/o" field,
and your address
in place of your recipent's address. This will allow you to have
the Singing Birthday Card mailed directly to you so that you can
give it to your recipient personally. This is also a great way
to stock up on Singing Birthday Cards for later in the year, and
deliver them yourself when the time is right.
Q. Do you guarantee Birthday Delivery for your Mailed
Singing Birthday Cards?
A. We fill every order as quickly as possible,
and ship them via Priority Mail (2-3 days delivery) within 24 hous of
payment. However, we can not guarantee a delivery date. In order for
your recipient to receive their Singing Birthday Card in time for their
birthday, we suggest that you place your order 3-4 days in advance. If
you desire to send a Singing Birthday Card, but feel it won't arrive
in time, you may choose to add a 'belated' apology to your personalized
message.
Q. Do you ship to Canada or other countries besides the U.S.? What about A.P.O addresses?
A. Our Personalized Mailed Singing Birthday Cards
are shipped via Priority Mail within the United States only. However,
because our Singing Birthday E-Cards, and Made at Home cards are delivered
electronically to any email address in the world, they are an ideal international
alternative to our Mailed Singing Birthday Cards. We are happy to ship
to A.P.O addresses.
Q. Do you accept rush orders and offer expedited delivery for a premium price?
A. All Singing Birthday Cards are considered rush
orders, and are guaranteed to be completed within 24 hours (usually much
less). There is no premium price for our quick-turn service, it's just
how we do business. Our Mailed Singing Birthday Cards are all
shipped via Priority Mail and should arrive 2-3 days after completion.
Q. Will there be more Singing Birthday Card musical
styles in the future?
A. Absolutely,
Yes! We are working on new musical styles now, and hope to make them
available soon. Keep checking back with us, and give us your suggestions
on musical styles you'd like to hear at:
feedback@singingbirthdaycard.com
Q. Will there be a Spanish or French language Singing Birthday Card?
A. That's
up to you. If you want to hear a Spanish or French language Singing
Birthday Card in the future, tell us so, and we'll get to work.
Q. Can First and Last names be sung in the Birthday Song?
A. Unfortunately, No. Each Singing Birthday Card song
was written to allow personalization for one name. We feel that stretching
these songs to allow for two or more names would not be practical or
pleasing to listen to. When ordering, please give only the first name
of your recipient.
If
your questions have not been answered in this forum, please write
us at:
feedback@singingbirthdaycard.com
We will answer your detailed questions at our earliest convenience. Thank
you.